Customer Service Specialist with 5+ years of experience in technical support, sales, and customer care. Combining an IT degree with deep people skills to deliver exceptional service outcomes.
A customer-first professional with the technical depth to back it up.
Customer Service Specialist with over 5 years of progressive experience at IDwebhost, one of Indonesia's leading web hosting providers. My background spans telephone support, live chat, email handling, technical troubleshooting, and B2B/B2C sales.
What sets me apart is my Bachelor's degree in Information Technology— it gives me genuine technical understanding when resolving domain, DNS, hosting, and email issues, rather than just following scripts. I've consistently exceeded daily targets and proposed process improvements adopted by management.
I'm eager to bring this combination of empathetic communication and technical competence to a dynamic, growth-oriented team.
Over 5 years building expertise across customer service, sales, and technical support.
Formal training that built the technical foundation behind every customer interaction.
I'm always open to discussing new opportunities, collaborations, or just having a conversation about customer experience and tech. Feel free to reach out through any channel.